PRIVACY & DATA POLICY

Last updated: September 2026

1. WHO WE ARE

Fused4Life is a trading name of Return To Love Ltd, a company registered in England and Wales.

Company number: 15287654

In this Privacy & Data Protection Policy, “Fused4Life”, “we”, “us” and “our” mean Return To Love Ltd trading as Fused4Life.

For the personal information described in this policy, Return To Love Ltd is the data controller unless we specifically state otherwise.

This policy explains how we collect, use, store and protect personal information when you:

  • visit Fused4Life.com;

  • create or use a Fused4Life account;

  • subscribe to Just Press Play;

  • use free, trial, complimentary or family access;

  • make an enquiry;

  • book a Live Online Session or 1–1 Transformational Session;

  • attend or participate in a Fused4Life experience;

  • access a workplace or organisational programme;

  • take part in a Virtual Experience;

  • receive access through your employer, organisation or another business client;

  • communicate with us; or

  • otherwise use Fused4Life products, services or content.

We handle personal information in accordance with applicable UK data-protection law, including the UK GDPR and Data Protection Act 2018.

2. PERSONAL INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with Fused4Life.

It may include:

Identity and contact information
Such as your name, email address, telephone number and other contact details you choose to provide.

Account information
Such as account details, membership status, subscription information, access permissions and purchase history.

Booking and transaction information
Such as services booked, booking dates, invoices, payment status and transaction records.

Payments may be processed through third-party payment providers. Fused4Life does not need to receive or store your full payment-card details where these are handled securely by the relevant payment provider.

Communications
Information you provide when you contact us, complete a form, send an enquiry, request support or otherwise communicate with Fused4Life.

Service and usage information
Information relating to the way you interact with our website and digital services, which may include IP address, browser information, device information, pages viewed, access activity and technical information.

Marketing preferences
Information about whether you have chosen to receive marketing communications and any subsequent changes to those preferences.

Workplace and organisational access information
Where your employer, organisation or another business client purchases access for you, we may receive limited information needed to provide that access, such as your name, work email address or participant group.

Information shared during 1–1 services
If you book a private session, you may choose to share personal information about your circumstances, experiences, goals or wellbeing.

We aim to collect only information that is reasonably necessary for providing the service.

3. HEALTH AND OTHER SPECIAL CATEGORY INFORMATION

Information about physical or mental health can be classed as special category personal data and receives additional protection under data-protection law.

Fused4Life does not require general website visitors, subscribers or workplace participants to provide medical information in order to use standard Fused4Life digital content.

During an individual 1–1 service, you may voluntarily choose to discuss information relating to your health, wellbeing or personal circumstances.

Where we need to process special category information, we will only do so where an appropriate legal basis and additional condition under data-protection law applies.

Where explicit consent is the appropriate condition, we will seek that consent clearly and separately.

We ask organisations purchasing Fused4Life for their teams not to provide us with medical, health or other sensitive information about employees or participants unless there is a genuine need and an appropriate lawful basis for doing so.

4. WHERE WE GET PERSONAL INFORMATION FROM

Most personal information is provided directly by you when you subscribe, purchase, book, complete a form, contact us or use our services.

We may also receive limited personal information from:

Employers, organisations or business clients
For example, where an organisation purchases Virtual Experience or workplace access and provides participant names or email addresses so that access can be issued.

Technology and service providers
For example, information relating to payments, subscription status, website security or technical activity.

Website and cookie technologies
Where permitted, information may be generated when you interact with our website.

Where we receive your personal information from an employer, organisation or another source rather than directly from you, we will provide appropriate privacy information in accordance with data-protection law.

5. HOW AND WHY WE USE PERSONAL INFORMATION

We use personal information only where we have a lawful reason to do so.

Providing a product or service

We use information where necessary to:

  • create or administer an account;

  • provide a subscription or purchased service;

  • arrange and deliver a booking;

  • provide digital access;

  • administer a Virtual or Live Experience;

  • issue complimentary or workplace access;

  • process payments and maintain transaction records;

  • provide customer support; and

  • communicate with you about the service you have requested.

Our lawful basis will usually be that processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

Operating and improving Fused4Life

We may use limited information to:

  • maintain and improve our website and digital services;

  • understand how our services are being used;

  • maintain website and account security;

  • identify technical problems;

  • prevent fraud or misuse;

  • manage our business; and

  • improve customer experience.

Where appropriate, we rely on our legitimate interests in operating, protecting and improving Fused4Life, provided those interests are not overridden by your rights and interests.

Legal and regulatory requirements

We may process information where necessary to comply with legal, tax, accounting, regulatory or other obligations.

Marketing

We may send marketing communications where you have consented to receive them or where another lawful marketing permission applies.

Where consent is required, you can withdraw it at any time.

Every electronic marketing communication will provide a simple way to unsubscribe or change your preference.

Service messages, account notices, booking information, security notices and other essential communicati