TERMS & CONDITIONS
Last updated: 16 September 2026
These Terms & Conditions explain the terms that apply when you use the Fused4Life website, subscribe to Fused4Life, access our digital content, book an individual session or purchase a Fused4Life experience.
Please read them carefully before subscribing, booking or purchasing a service.
Nothing in these Terms affects your statutory rights as a consumer.
1. WHO WE ARE
Fused4Life is a trading name of Return To Love Ltd, a company registered in England and Wales.
Company number: 15287654
Our website is www.fused4life.com.
In these Terms, “Fused4Life”, “we”, “us” and “our” mean Return To Love Ltd trading as Fused4Life.
2. WHAT THESE TERMS COVER
These Terms apply to:
the Fused4Life website;
Fused4Life subscriptions;
Fused4Life digital audio, video and downloadable content;
free trials and complimentary access;
Live Online Sessions and 1–1 Transformational Sessions;
Fused4Life Live Experiences;
Fused4Life Virtual Experiences; and
workplace and organisational access to Fused4Life.
Additional terms may be included in a quotation, booking confirmation, invoice or written agreement for a particular service.
Where specific booking terms have been agreed for a business or organisational booking, those terms will form part of the agreement.
3. AGE AND FAMILY ACCESS
You must be at least 18 years old to purchase a subscription, make a booking or enter into a contract with Fused4Life.
Where a subscription, workplace pass or other Fused4Life service includes content suitable for children or household members, the adult account holder remains responsible for the account and for deciding whether particular content is suitable for a child.
Children and young people should use Fused4Life with appropriate parental or guardian supervision.
Personal or family access must not be sold, resold or shared outside the people included within the relevant subscription, pass or licence.
4. THE NATURE OF FUSED4LIFE
Fused4Life provides wellbeing, personal-development, educational and reflective content and experiences.
Fused4Life is not a medical service, psychotherapy, counselling, psychiatric treatment or emergency service.
We do not diagnose or treat medical or mental-health conditions.
Our content and services are not a substitute for medical advice, diagnosis, treatment or support from an appropriately qualified healthcare or mental-health professional.
You should not stop or alter prescribed medication, medical treatment or professional mental-health support because of anything contained within or discussed through Fused4Life without first consulting the relevant qualified professional.
If you are experiencing a medical or mental-health emergency, please seek appropriate emergency or professional support.
Every person's experience is different. We do not guarantee any particular health, emotional, personal, professional, relationship, workplace or other outcome from using Fused4Life.
5. SUBSCRIPTIONS AND FREE TRIALS
Fused4Life may offer monthly or other subscription plans.
The price, billing frequency, free-trial period and main features of the subscription will be clearly displayed before you subscribe.
Where a 30-day free trial is offered, you may be asked to provide valid payment details when you register.
If the offer states that the subscription will automatically become paid after the trial, no subscription payment will be taken during the free-trial period.
Unless you cancel before the free trial ends, your subscription will automatically continue at the price and billing frequency shown to you when you subscribed.
Your payment method will then be charged automatically on a recurring basis until you cancel.
There is no minimum paid term for a standard rolling monthly subscription unless we clearly tell you otherwise before you subscribe.
6. CANCELLING YOUR SUBSCRIPTION
You can cancel a standard rolling Fused4Life subscription at any time.
The easiest way to cancel is through your Fused4Life account settings.
If you need help cancelling, you can also contact us through our Contact Us page at:
There is no cancellation fee for cancelling a standard rolling monthly Fused4Life subscription.
Once cancelled, your subscription will not renew again and no further recurring subscription payments will be taken.
Your account will show when your current access will end.
Cancelling future subscription renewals is separate from any statutory cancellation, refund or other consumer rights you may have.
7. PRICES AND PAYMENT
Prices will be clearly displayed before you make a purchase or enter into a paid subscription.
Where you are purchasing as a consumer, the price shown will include VAT where applicable and any unavoidable charges that can reasonably be calculated in advance.
We will not add mandatory charges later in the purchase process without making them clear beforehand.
Business quotations may state prices excluding VAT where appropriate.
Payment must be made using one of the payment methods available at the time of purchase.
By providing payment details, you confirm that you are authorised to use the payment method provided.
If there is an obvious pricing or technical error, we may correct it before entering into a contract with you.
If payment has already been taken in connection with an obvious error, we will contact you and, where appropriate, refund the affected payment.
8. CHANGES TO SUBSCRIPTION PRICES
We may change the price of Fused4Life subscriptions from time to time.
Any new price will not be applied retrospectively.
If we intend to increase the recurring price paid by an existing subscriber, we will provide reasonable advance notice before the new price is charged.
If you do not wish to continue at the new price, you will be able to cancel before the change takes effect.
9. DIGITAL ACCESS AND STATUTORY CANCELLATION RIGHTS
Most Fused4Life subscription content is supplied digitally and can be accessed shortly after registration.
UK consumer law may provide a statutory cancellation period for contracts entered into online.
Where you ask us to begin supplying digital content immediately, we may ask you to expressly agree that digital access can begin straight away and to acknowledge that your statutory right to cancel that digital content may be lost once digital supply begins.
Where required by law, the relevant cancellation information will be provided to you before the contract is entered into and in your confirmation information.
This is separate from your ability to cancel a rolling Fused4Life subscription at any time to stop future renewals.
If you believe you have a statutory right to cancel, request a refund or raise an issue with a purchase, please contact us through:
Nothing in these Terms limits any statutory cancellation, refund or other consumer right that cannot legally be excluded.
10. QUALITY OF DIGITAL CONTENT AND SERVICES
We will provide Fused4Life consumer digital content and services in accordance with applicable UK consumer law.
Digital content must meet the standards required by law, including being as described, of satisfactory quality and fit for its usual purpose.
Services must be provided with reasonable care and skill.
If digital content or a service does not meet the standards required by law, you may be entitled to a remedy such as repair, replacement, repeat performance, price reduction or refund depending on the circumstances.
Nothing in these Terms limits those rights.
11. CHANGES TO FUSED4LIFE CONTENT
Fused4Life is continually developed and improved.
We may add, update, reorganise, improve, replace or remove individual audio programmes, videos, exercises, resources or features.
The exact content available within a continuing subscription may therefore change over time.
We will not deliberately make a material change that leaves an existing paid subscriber with a substantially different service from the one they agreed to purchase without reasonable justification.
Where a material change is likely to significantly disadvantage an existing paid subscriber, we will provide reasonable information about the change and any relevant options available.
12. SERVICE AVAILABILITY
We aim to provide reliable access to Fused4Life but cannot guarantee that the website or digital service will always be uninterrupted.
Temporary interruptions may occasionally occur because of maintenance, security requirements, hosting issues, internet failures or circumstances outside our reasonable control.
If a significant technical problem within systems controlled by Fused4Life prevents you from accessing a material part of a paid service, please contact us as soon as reasonably possible so that we have the opportunity to investigate.
Where appropriate, we may restore access, extend access or provide another appropriate remedy.
We are not responsible for problems caused solely by your own internet connection, device, browser, workplace firewall, network or other technology outside our reasonable control.
13. USING FUSED4LIFE SAFELY
Fused4Life audio and immersive content should be used in a safe environment where you are able to give the content an appropriate level of attention.
Fused4Life audio must not be used while:
driving;
cycling;
operating machinery; or
carrying out another activity where reduced awareness of your surroundings could create a risk.
If you feel distressed, uncomfortable or unwell while using Fused4Life, stop the session and seek appropriate support where necessary.
14. LIVE ONLINE AND 1–1 TRANSFORMATIONAL SESSIONS
Fused4Life may offer Live Online Sessions, 1–1 Transformational Sessions and programmes of individual sessions.
The description, approximate duration, price and any specific booking arrangements will be displayed or agreed before you book.
Payment is normally required to secure your booking unless otherwise agreed.
Statutory Cancellation Rights
Where you purchase a consumer service online, you may have a statutory cancellation period.
If you ask us to begin providing the service during that period, we may ask you to expressly request that the service starts early.
If you subsequently exercise a statutory cancellation right after part of the service has been provided, we may be entitled to charge a reasonable amount for the part already supplied where permitted by law.
Where a service has been fully performed during the statutory cancellation period at your express request and the legal requirements for doing so have been met, your statutory cancellation right may end.
You can tell us that you wish to exercise a statutory cancellation right by contacting us through our Contact Us page.
Rescheduling
For 1–1 Transformational Sessions, you may normally rearrange your appointment without charge by giving us at least 72 hours' notice before the scheduled start time.
Where less than 72 hours' notice is provided, we may retain an amount that reasonably reflects the loss caused by the late cancellation, taking into account any costs saved and whether the appointment can reasonably be offered to somebody else.
If you do not attend your appointment and do not provide notice, the session may be treated as used where this reasonably reflects the loss caused.
We may use reasonable discretion in exceptional circumstances.
Nothing in these arrangements affects any statutory cancellation rights that apply.
Late Arrival
If you arrive late, we will make reasonable efforts to provide the remainder of your scheduled appointment.
It may not be possible to extend the finishing time where another booking or commitment follows your session.
Cancellation by Fused4Life
If we need to cancel or rearrange a session, we will offer you a suitable alternative appointment.
If a suitable alternative cannot reasonably be agreed, any payment relating to the service that has not been provided will be refunded.
15. PARTICIPATION IN 1–1 SESSIONS
Fused4Life 1–1 Transformational Sessions provide a private space for personal reflection, awareness and personal development.
Sessions may explore areas such as self-belief, personal patterns, perspectives, communication, confidence, emotional responses, goals and changes you would like to make.
Sessions may incorporate Fused4Life approaches alongside techniques and practices within the facilitator's professional training and experience.
Your participation is always your choice.
You may decline to discuss a particular subject or take part in an exercise at any time.
Personal reflection can sometimes bring up difficult thoughts, memories or emotions. Please tell your facilitator if you feel uncomfortable or would like to pause or stop.
We may pause, discontinue or recommend against a session where we reasonably believe that the service is unsuitable for your needs, unsafe or outside the appropriate scope of Fused4Life.
Where appropriate, we may recommend that you seek support from an appropriately qualified healthcare or mental-health professional.
You remain responsible for your own decisions and actions during and following a session.
16. CONFIDENTIALITY AND 1–1 SESSIONS
Information shared during a private 1–1 session will be treated respectfully and confidentially and handled in accordance with our Privacy Policy and applicable data-protection law.
There may be limited circumstances where information needs to be disclosed because we are required to do so by law or because there is a serious safeguarding concern or immediate risk of serious harm.
Where reasonably possible and appropriate, this would be discussed with you before information is shared.
Where session notes are made, they will be limited to information reasonably required for providing the service and will be handled in accordance with our Privacy Policy.
Fused4Life does not provide emergency, crisis or ongoing therapeutic support between appointments.
17. ONLINE 1–1 SESSIONS
Where a session takes place online, you are responsible for having a suitable internet connection, compatible device and an environment in which you feel comfortable participating.
We cannot guarantee the privacy of your own surroundings, internet connection or device.
If a significant technical problem on Fused4Life's side prevents the session from taking place, we will offer an alternative appointment or another appropriate remedy.
18. WORKPLACE LIVE EXPERIENCES
This section applies to Fused4Life Live Experiences purchased by a business, employer, charity, school, public body or other organisation for business or organisational purposes.
The quotation or booking confirmation will set out the agreed experience, date, location, approximate participant numbers and price.
Booking and payment
Unless otherwise agreed in writing:
a 50% booking payment is required to secure the agreed date and time;
the remaining 50% balance is payable no later than 10 working days before the experience; and
the booking is not confirmed until the initial payment has been received.
The booking payment reserves the agreed date and reflects the commitment of Fused4Life's time, availability and preparation for the experience.
Cancellation and Rescheduling
A Live Experience may be rescheduled once without an additional rescheduling fee where we receive at least 72 hours' notice, subject to availability.
The replacement date should normally take place within six months of the original booking unless otherwise agreed.
Where less than 72 hours' notice is provided, we may not be able to offer an alternative date and the booking may be treated as cancelled.
Where an organisation cancels a confirmed Live Experience, the initial booking payment will normally be non-refundable.
If cancellation takes place within five working days of the experience, after the final balance has become due, the full booking price may remain payable.
Any reasonable non-refundable travel, accommodation or other third-party costs already incurred because of the booking or a requested change may also remain payable.
If Fused4Life cancels the experience and a suitable alternative date cannot reasonably be agreed, payments relating to the undelivered experience will be refunded.
Changes to a Booking
Significant changes requested after confirmation are subject to availability.
An additional charge may apply where a requested change materially affects delivery, staffing, equipment, travel, participant numbers or the duration of the experience.
Any additional charge will be explained before the change is agreed wherever reasonably possible.
19. VENUE AND EQUIPMENT FOR LIVE EXPERIENCES
Where a Live Experience takes place at premises or a venue arranged by the Client, the Client is responsible for providing a reasonably safe, suitable and accessible environment.
The Client should ensure that appropriate permissions, access arrangements and facilities are available and should tell us in advance about relevant venue restrictions or accessibility requirements.
The Client should allow sufficient access time for Fused4Life to set up equipment before the agreed start time.
Where headphones or other equipment are supplied by Fused4Life, they remain our property.
The Client and participants must take reasonable care of equipment.
We may charge the reasonable repair or replacement cost where equipment is deliberately damaged, lost or removed from the venue.
20. PARTICIPATION IN WORKPLACE EXPERIENCES
Fused4Life workplace experiences are wellbeing and personal-development experiences rather than medical or therapeutic treatment.
Participation should be voluntary wherever reasonably possible.
Participants will not be required by Fused4Life to publicly disclose personal experiences or reflections.
Employers and organisations should respect the privacy of participants and should not require employees or participants to disclose private reflections, emotional responses or health information arising from their use of Fused4Life.
21. VIRTUAL EXPERIENCES
Fused4Life may provide Virtual Experiences to businesses and organisations.
The exact content, access period, number of participants and price will be set out in the quotation, booking confirmation or invoice.
A Virtual Experience may include temporary access to specified Fused4Life experiences together with a complimentary period of Just Press Play access.
Where a participant is given complimentary Fused4Life access as part of an organisational booking, that complimentary access will not automatically become a paid subscription unless the participant separately chooses to enter into a paid subscription.
Participant Numbers
Pricing may be based on the number of people invited, registered or provided with access rather than the number who ultimately use the service.
The Client is responsible for providing an accurate participant number.
If access is provided to more participants than the package purchased, an additional charge may apply.
Access Details
Access links, codes, invitations and login information are for the Client and authorised participants only.
They must not be:
published publicly;
shared outside the agreed participant group;
sold or resold;
uploaded to a public or shared-access platform; or
distributed to more participants than the Client has purchased access for.
Where we reasonably believe access is being shared outside the authorised group, we may temporarily restrict the affected access while the matter is investigated.
Technology
Participants require a suitable internet-connected device and internet connection.
We are not responsible for problems caused solely by personal devices, internet connections, workplace firewalls, organisational security restrictions or other systems outside our reasonable control.
If a technical problem within Fused4Life's systems materially prevents access to a purchased Virtual Experience, we will take reasonable steps to correct the issue and may extend or replace the affected access where appropriate.
22. BUSINESS CLIENT DATA
Where an organisation provides participant names, email addresses or other personal information to Fused4Life so that we can provide a service, the organisation confirms that it is entitled to provide that information for that purpose.
Fused4Life will handle personal information in accordance with applicable data-protection law and our Privacy Policy.
Organisations should not provide Fused4Life with medical, health or other special-category personal information about participants unless there is a clear need and an appropriate lawful basis for doing so.
23. INTELLECTUAL PROPERTY
All original Fused4Life audio programmes, videos, exercises, written content, presentations, graphics, downloads, frameworks, branding and other materials are owned by Return To Love Ltd or used by us with permission from the relevant rights holder.
Purchasing or accessing a Fused4Life service gives you only the right to use the relevant content in accordance with the subscription, booking, pass or licence provided.
Unless we expressly give written permission, you must not:
record Fused4Life audio, video, presentations or sessions;
copy or reproduce Fused4Life content;
redistribute or publicly share content;
sell or resell access;
upload our content to another website, platform or shared drive;
remove copyright or branding notices; or
use Fused4Life material to create or deliver another commercial course, programme, workshop or service.
Downloadable reflection resources or worksheets may be downloaded for personal use where a download option is provided.
24. ACCOUNTS AND SECURITY
You are responsible for keeping your Fused4Life account and login details secure.
Please contact us promptly if you believe your account has been accessed without permission.
We may temporarily restrict or suspend access where we reasonably believe an account has been compromised, fraudulently used or materially shared outside the access permitted by the relevant subscription or licence.
We may end or restrict access for serious or repeated misuse of Fused4Life, but we will act reasonably when doing so.
Nothing in this section removes any statutory consumer right or remedy.
25. RECORDING, PHOTOGRAPHY AND VIDEO
Fused4Life sessions, presentations and programme content must not be audio-recorded, video-recorded, photographed or otherwise reproduced without our prior permission.
Private 1–1 sessions will not be recorded by Fused4Life without your knowledge and appropriate consent.
Fused4Life will not use identifiable photographs, video or participant material from a workplace event for promotional purposes without the appropriate permission.
26. OUR LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, we do not exclude or limit liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
consumer rights or other liabilities that the law does not allow us to exclude.
If you are a consumer and we fail to comply with these Terms, we are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill.
We are not responsible for loss or damage that was not reasonably foreseeable when the contract was entered into.
Fused4Life consumer subscriptions and individual services are supplied for personal and private use.
Separate commercial liability arrangements may apply to business and organisational bookings where agreed in a quotation or written contract.
27. EVENTS OUTSIDE OUR REASONABLE CONTROL
Neither party will be responsible for failure or delay caused by circumstances reasonably outside its control.
These may include severe weather, transport disruption, venue closure, widespread internet or hosting failure, natural disaster, government action, serious illness or other exceptional circumstances.
Where such an event affects a paid Fused4Life service, we will take reasonable steps to minimise disruption.
Depending on the circumstances, this may include rearranging an experience, extending access, providing replacement access or another appropriate solution.
28. PERSONAL INFORMATION
We handle personal information in accordance with applicable UK data-protection law and our Privacy Policy.
Our Privacy Policy explains what information we collect, why we use it, how it is handled and your data-protection rights.
29. COMPLAINTS, CANCELLATIONS AND CONTACTING US
If you have a question, need help cancelling a subscription, wish to tell us that you are exercising a statutory cancellation right or are unhappy with a Fused4Life service, please contact us through:
We will aim to deal with enquiries and complaints fairly and within a reasonable time.
Nothing in our complaints or cancellation process affects your statutory rights.
30. CHANGES TO THESE TERMS
We may update these Terms where reasonably necessary, including to reflect changes to our services, technology, business or applicable law.
Changes will not retrospectively remove rights that you already have.
Where a material change affects an existing paid subscription, we will provide reasonable notice where required and explain any relevant options available to you.
The Terms applying to a one-off booking will normally be those in effect when the booking was confirmed unless a change is required by law or expressly agreed between us.
31. IF PART OF THESE TERMS CANNOT BE ENFORCED
If a court or other competent authority decides that a provision of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply.
32. GOVERNING LAW
These Terms are governed by the law of England and Wales.
If you are a consumer living elsewhere in the UK, you retain any mandatory consumer rights that apply where you live and may be entitled to bring proceedings in the courts of that part of the UK.
33. CONTACT US
If you have a question about these Terms, your subscription, a booking or another Fused4Life service, please contact us through:
Fused4Life
A trading name of Return To Love Ltd
Company number: 15287654
Registered office: 20 Wye Valley Road, Peterborough PE2 9SP
Email: hello@fused4life.com